If this is a TECHNOLOGY ISSUE please make sure you complete the following THREE steps before submitting this form:

1. Have you installed the Required Software ... and

2. Adjusted your Internet Browser Security Settings to properly view our course material ... and

3. Restarted your computer, logged-in to Blackboard, and attempted to perform a similar task?

If the answer to all three questions is "YES" then proceed to submit a User Support ticket below!

Please fill out the following ELEVEN (11) form fields and submit so that our tech support staff may assist you in all things tech-related at VHS! Please do not call or email tech support directly before submitting this form so that we may ensure prompt, professional service in future cases. We are constantly striving to improve our tech support response time and effectiveness...thanks for your understanding!

All course WITHDRAWAL requests must be made by a parent or guardian from a verifiable email address. Student requests for course withdrawal cannot be processed without parent/guardian consent!

Note: User support cannot deliver mail to "...@email.com" accounts. All mail to "...@email.com" accounts is returned undeliverable. Please provide a different email account ... thanks!

I have performed the three technology prerequisite steps above and my issue persists. . .(1) No - Try Above Steps First This is not a tech issue Yes - Submit Form
I require user support as a . . . (2) Student or Parent Counselor Teacher Staff
Issue type (very important!) ... (3) Final Exams-Summer 08 Tech Support (Need Username/Password) Teacher (Course Issue) Counselors (Enrollment Questions) Registrar (Transcripts/Grades/Withdraw) Face-to-Face Tutoring Request Banker (Course Payment) Attendance General Information Comment or Suggestion
First Name:	(4)
Last Name:	(5)
Email Address:	(6) username@email.com
Student Number:	(7) Please use leading "0" if six digits or less
Phone:	(8) 702-555-5555 *

* Description of Problem: Please write a detailed description of the issue(s) that require attention - include ALL relevant information, such as course name, place in the course, name of assignment or file, computer type and operating system, etc.

The more information you provide, the faster we can help.

Example: I need help with my US History class. When I go into Quarter 3, into the Assignments folder, and click on the "Independence Essay" assignment to attach my file, it will not upload. My file is an .rtf, and I am using my home computer that has Windows XP. I contacted my teacher and she was not sure why it was happening, and told me to fill out a User Support Ticket. Please help!